The short version
An external Transport Manager is a qualified person who looks after the compliance side of your operation without being a full time member of staff. They are named on your licence, they are accountable for the standard of management, and they are expected to be genuinely involved.
What they are expected to do
The role centres on keeping the operation within the law and within the undertakings you gave. That includes maintenance, drivers' hours, records, and making sure problems are noticed and acted on.
What to look for
Ask how many other operators they work with, how often they will review your records, and how quickly they respond. A Transport Manager who is stretched too thinly is a risk to your licence.
General information only. Operator licensing rules are set by the Office of the Traffic Commissioner and DVSA and can change. Always check the current guidance on GOV.UK. Nothing here is legal advice.
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